Supervision in the Hospitality Industry- AHLEI Practice Test

All of the following are resources available to supervisors except:

1. Time

2. Organizational goals

3. Materials

4. People

The correct answer is: Organizational goals

The rationale for identifying organizational goals as not being a resource available to supervisors is rooted in the understanding of what constitutes a resource in a supervisory context. Resources typically refer to tangible or intangible assets that can be utilized to achieve objectives and facilitate daily operations. Time, materials, and people are all examples of resources that can be directly managed and utilized by supervisors in their roles. Time is a resource that supervisors must effectively allocate to meet operational demands and ensure that tasks are completed efficiently. Materials encompass all physical assets that need to be managed, sourced, or maintained to support service delivery or production. People refer to the workforce that supervisors lead, guiding them in their tasks and helping to develop their skills. On the other hand, organizational goals are overarching targets or desired outcomes set by the organization that guide decision-making and planning but are not directly managed by supervisors as resources. Instead, supervisors align their actions and the efforts of their teams with these goals; they serve as a framework for resource allocation rather than a resource themselves.