Supervision in the Hospitality Industry- AHLEI Practice Test

Fred, a hotel parking attendant, cheerfully greets a guest before taking his keys and directing him to the front desk; Jerri checks him in and calls Bob over to carry his luggage to his guest room; Bob escorts the guest to the room. Fred, Jerri, and Bob make up a __________ work team.

1. simple

2. relay

3. integrated

4. problem-solving

The correct answer is: relay

The correct answer is that Fred, Jerri, and Bob form a relay work team. In a relay work team, tasks are sequentially passed from one member to another, with each person contributing to the overall service process in a coordinated manner. In this scenario, Fred initiates the guest’s experience by greeting him and handling the parking details, which set a positive tone for the check-in process. Jerri then takes over by checking the guest in, and Bob subsequently handles the luggage and escorts the guest to the room. This seamless transition between roles exemplifies how team members in a relay team work together by performing specific tasks in succession, allowing for efficient and pleasant service for the guest. The other types of teams mentioned—simple, integrated, and problem-solving—do not capture the sequential nature of the tasks performed by the individuals in this scenario. While an integrated team implies collaboration across functions, a relay structure is the most precise fit for the order and flow of tasks depicted.