Supervision in the Hospitality Industry- AHLEI Practice Test

Lucy, a housekeeping supervisor, complained to her boss when the front office manager let three room attendants leave work before the end of their shift. Which management principle may have been violated?

1. Staff stability

2. Unity of command

3. Division of labor

4. Common good

The correct answer is: Unity of command

The scenario described involves Lucy, the housekeeping supervisor, addressing an issue with the front office manager allowing room attendants to leave early. In this context, the principle of unity of command is particularly relevant. Unity of command emphasizes that each employee should report to one direct supervisor to ensure clear communication and authority. When the front office manager allowed the room attendants to leave before their shifts ended, it created confusion regarding who is in charge and led to a potential conflict in authority. Lucy, as a supervisor, is responsible for overseeing her team's work and managing their schedules. The front office manager's action undermines her authority and could disrupt the workflow or consistency in housekeeping operations. Maintaining a clear chain of command helps to prevent such situations, enabling each team member to understand and respect their designated supervisor's decisions and directives. Understanding the importance of unity of command supports effective management in the hospitality industry, ensuring that all employees are aligned with their supervisor's expectations and responsibilities. In scenarios like this, the principle helps maintain order, accountability, and clarity in operational processes.