Supervision in the Hospitality Industry- AHLEI Practice Test

What is the best way for supervisors to improve employee productivity?

1. Routinely understaff departments

2. Periodically overforecast business volume

3. Consistently reward top performers

4. Continuously review and revise performance standards

The correct answer is: Continuously review and revise performance standards

Consistently reviewing and revising performance standards is an effective way for supervisors to improve employee productivity because it ensures that the expectations set for employees are aligned with the current business environment and operational needs. Regularly updating these standards can create clarity regarding job responsibilities, highlight areas for improvement, and motivate employees to enhance their performance. When performance standards are relevant and achievable, employees are more likely to feel engaged and invested in their work, ultimately leading to higher productivity. This approach also allows supervisors to take into account changes in the market, advancements in technology, or shifts in customer expectations, ensuring that the team remains agile and responsive to new challenges. Furthermore, by facilitating ongoing dialogue about performance standards, supervisors can foster an open environment for feedback, where employees feel supported and encouraged to express their ideas and concerns, leading to improvement in morale and productivity levels.