Supervision in the Hospitality Industry- AHLEI Practice Test

What is the most important motivational strategy for improving a difficult employee's performance, Sam?

1. Provide necessary training/coaching

2. Tag Sam as a likely candidate for termination

3. Get to know Sam's needs, interests, and goals

4. None of the above

The correct answer is: Get to know Sam's needs, interests, and goals

Getting to know the needs, interests, and goals of an employee is crucial because it allows for a more tailored approach to motivation and improvement in performance. When a supervisor takes the time to understand what drives an employee, they can align tasks and responsibilities with the individual's aspirations, creating a more engaging and fulfilling work experience. This personal connection can lead to increased motivation, making the employee feel valued and understood, which often translates into enhanced performance. Additionally, understanding an employee’s personal goals can guide the supervisor in providing specific support, development opportunities, or career progression pathways that resonate with the employee's ambitions. This personalized approach not only helps in addressing performance issues but also fosters a loyal and dedicated workforce that feels invested in their roles and the organization as a whole. Other strategies, while valuable in their own right, don't effectively address the root causes of an employee's performance challenges in the same way that understanding their individual needs can.