Supervision in the Hospitality Industry- AHLEI Practice Test

What leadership style is Monique likely employing when involving staff in decision-making for guest services?

1. Autocratic

2. Dictatorial

3. Bureaucratic

4. Democratic

The correct answer is: Democratic

Monique is likely employing the democratic leadership style when she involves staff in decision-making for guest services. This approach emphasizes collaboration and values the input and opinions of team members, allowing for a more inclusive environment. By engaging staff in discussions and decision-making processes, Monique fosters a sense of ownership and empowerment among her team, which can lead to higher morale, increased job satisfaction, and improved guest services overall. Democratic leadership is particularly effective in the hospitality industry, where diverse perspectives can enhance service quality and customer experiences. This style helps to create a more engaging workplace culture, where employees feel valued and are more likely to contribute ideas and solutions that benefit both the team and the guests. In contrast, the autocratic and dictatorial styles focus on a top-down approach where decisions are made without input from staff, which can stifle creativity and morale. The bureaucratic leadership style relies heavily on rules and procedures, potentially leading to rigidity and a lack of innovation.