Supervision in the Hospitality Industry- AHLEI Practice Test

What supervisory action is appropriate when an employee continues to use offensive language after being warned?

1. Coaching

2. Counseling

3. Orienting

4. Disciplining

The correct answer is: Disciplining

Disciplining is the appropriate supervisory action when an employee continues to use offensive language after being warned because it demonstrates that the behavior cannot be tolerated and underscores the seriousness of the situation. Disciplining involves taking formal action against the employee to correct their behavior and uphold the standards of the workplace. When an employee does not respond positively to prior coaching or counseling, which aim to help improve performance and behavior, further steps become necessary to ensure a respectful and safe environment for all employees. Disciplining can involve various actions such as suspension, demotion, or even termination, depending on company policy and the severity of the behavior. In this context, orientation does not apply as it refers to providing new employees with information about the company and their roles, while coaching and counseling are developmental approaches that may have been previously attempted without success. Thus, discipline serves as an essential mechanism to reinforce workplace expectations and maintain order within the organization.