Supervision in the Hospitality Industry- AHLEI Practice Test

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Prepare for the Supervision in the Hospitality Industry AHLEI Test with flashcards and multiple choice questions. Each question comes with hints and explanations. Gear up for success!

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What type of error does Steve make by rating most employees a high score during evaluations?

Severity error
Leniency error
Recency error
Central tendency error

The correct answer is: Leniency error

The type of error that occurs when an evaluator rates most employees with a high score during evaluations is known as a leniency error. This error arises when a supervisor tends to be overly generous in their assessments, giving inflated ratings, which may not accurately reflect an employee's true performance or potential. This can lead to an unrealistic view of the team's overall effectiveness and can impact decisions related to promotions, raises, or professional development. Leniency errors can undermine the evaluation process, as they do not provide constructive feedback to employees who may need improvement. Such evaluations make it difficult to identify both high and low performers, leading to potential morale issues within the team or organization. This practice emphasizes the importance of providing balanced and objective evaluations to foster fair and meaningful employee development.