Supervision in the Hospitality Industry- AHLEI Practice Test

When calculating the return on investment for training cashiers, which cost should be factored in besides the wages and facilitator cost?

1. Lost revenue due to poor guest service

2. Higher turnover expenses

3. Lower productivity costs

4. Costs of the materials used for training

The correct answer is: Costs of the materials used for training

When calculating the return on investment (ROI) for training cashiers, it is essential to consider various costs associated with the training program. The correct answer highlights the importance of including the costs of the materials used for training. These costs can encompass printed materials, training manuals, software licenses, and any other resources necessary to facilitate effective training. By factoring in the cost of training materials, organizations can gain a comprehensive view of the total investment made in the training. This perspective allows management to evaluate how these expenses will contribute to overall performance improvements and how they will impact the ROI. Including all associated costs is vital for accurately assessing the effectiveness of the training program and determining its financial benefits. In contrast, while lost revenue due to poor guest service, higher turnover expenses, and lower productivity costs are important considerations in the broader context of employee performance and overall business health, they do not directly relate to the immediate calculation of ROI from the training expenses. Thus, understanding all potential areas of cost, such as materials, helps create a more accurate financial picture when evaluating training investments.