Supervision in the Hospitality Industry- AHLEI Practice Test

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Which conflict management style encourages collaboration and seeks win-win outcomes?

  1. Avoidance

  2. Competition

  3. Compromise

  4. Collaborative

The correct answer is: Collaborative

The conflict management style that encourages collaboration and seeks win-win outcomes is characterized by an emphasis on cooperation and understanding among the parties involved. In this approach, all parties actively participate in the conflict resolution process, sharing their perspectives and working together to develop solutions that satisfy everyone's needs. This style is particularly effective in fostering positive relationships, encouraging open communication, and empowering individuals to contribute to the decision-making process. In contrast, other styles such as avoidance may lead to unresolved issues and stagnant relationships, while competition tends to create a win-lose scenario that can generate further animosity. Compromise often results in each party giving up something, which may not fully address the underlying interests or concerns of all participants. Therefore, the collaborative style stands out as the most effective in achieving mutually beneficial outcomes.