Supervision in the Hospitality Industry- AHLEI Practice Test

Which of the following statements about sources of conflict is false?

1. A diverse staff means that employees will always be in conflict

2. Communication problems are at the root of many conflicts

3. Well-trained and well-coached employees can be empowered with high decision latitude

4. Employees, supervisors, and managers can experience conflicting emotions if their duties and responsibilities are not clearly defined

The correct answer is: A diverse staff means that employees will always be in conflict

The assertion that a diverse staff means employees will always be in conflict is a misconception and inaccurately implies that diversity inherently leads to discord. In fact, diversity can enrich a workplace by bringing in a variety of perspectives, experiences, and ideas, which can foster creativity and innovation when properly managed. Conflict can arise in any team, but it is not a guaranteed outcome of diversity; rather, it largely depends on how well team members communicate and collaborate with one another. Understanding that diversity can actually be a source of strength in a team is crucial for effective management in hospitality settings. Conflicts can be mitigated through proper training, team-building activities, and emphasizing inclusive practices that respect and value each employee's unique background. This perspective can help supervisors and managers create a harmonious working environment where contributions from diverse staff are encouraged, rather than viewed as a source of inevitable conflict.